SAN JUAN CAPISTRANO, Calif. (BRAIN) — Interbike has announced the addition of a new educational track whereby key retailers will share their experiences on specific topics relevant to all IBD’s today. These Retail by Retailers sessions will be presented in either a one-on-one interview or panel discussion format during the Interbike Expo, Sept. 18-20.
The Retail by Retailers discussions were designed based on feedback from the Interbike Retail Advisory Board and in partnership with The Mann Group and the National Bicycle Dealers Association. The objective was to highlight important topics impacting IBD’s today and to learn from other retailers who are having success in those areas. Early confirmed sessions include:
- Successfully Integrating Mobile Bike Repair into Your Shop. Retailer: Ian Christie, the founder and CEO of Summit Bicycles, with five locations in Northern California
- Hiring and Retaining Mechanics That are Invested in Your Business. Retailer: Steve Williams, the director of sales & continuous improvement at Mike’s Bike Shop, New Brunswick, Canada
- Service Writing: Elevating the Level of Contact Between Service Employees & Customers. Retailer: Hill Abell, the owner of Bicycle Sport Shop, with five locations in the Austin, Texas area
- Magic Numbers: How to Use Metrics to Benchmark Your Business. Retailer: Jeff Selzer, …read more